Return Policy
What is the return policy?
We guarantee your satisfaction on every product we sell with a free and easy return and a full refund – and you won’t even need a receipt*
We want you to be satisfied with your MGTL Solutions, Inc purchase! However, if you need help or need to return an item, we’re here for you!
If an item you have purchased from us is not working as expected within the return period, please visit one of our in-store Expert Technicians for free help, where they can solve your problem or even exchange the item for a product that better suits your needs. In fact, everyone is welcome to visit your closest Knowledge Bar or contact us for a free 10-minute technical consultation. Our doors are always open to assist you in finding solutions no matter where you purchased the item. It's important to note that items purchased at a MGTL Solutions, Inc store must be returned or exchanged at any of our locations. So if you need to make a return or exchange, you can do so at the store that's most convenient for you.
If you need to return or exchange an item, simply bring it back to any MGTL Solutions, Inc store for a full refund or exchange. Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, 3D scanners, and specific Branded Game Simulator Accessories which may be returned within 15 days of purchase.
*In accordance with our return policy, and if you have provided us with valid contact information.
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Accelerate Your Returns with MGTL Solutions's Online Return Check-In!
We know returns can be a hassle. That's why we want to make them as easy as possible for your account members! Now, not only do you get an extra 14 days on all returns, you can take care of all the paperwork before you arrive at the store with MGTL Solutions's Online Return Check-In!MGTL Solutions, Inc's Return Check-In takes care of all the fuss with only a few quick questions you can answer from anywhere. Take care of your return the night before on the couch or as you're walking through our front doors. Then, simply hand our associate your return, show them your Return QR code, and you're done!
Here's how it works:
How To Use MGTL Solutiuons, Inc's Online Return Check-In
To start your return, sign in to your MGTL Solutions, Inc account, then navigate to your Orders tab, highlighted in a red box below:
From there, select the product you would like to return and click the blue RETURN button. Please note that if it is outside of the indicated Return By date, you will not be able to complete the Online Return Check-In process.
Once you have selected your item for returning, our Return Check-In will ask you two to four short and easy questions:
How many of this item are you returning?
Have you opened this item?
If you have opened this item, why are you returning it?
If you select "Defective" or "Damaged Merchandise" for question 3, you'll be asked to briefly explain what is wrong with the product.
For question 3, your options include:
Defective - this option is for products that did not work as intended when used. Please let us know what element of the product was defective, such as "USB port not connecting"
Did Not Perform as Expected - this option is for products that work perfectly but not for your needs.
Wrong Item - this option is for products that work perfectly but aren't the product you intended to pick up
Damaged Merchandise - this option is for products that were physically broken when you received them. Please let us know what element of the product was damaged, such as "cracked LCD screen"
Once you have answered all questions, click the blue CONTINUE button.
This step is just to ensure that your return is accurate. Please review your information and verify that it is as accurate as possible. Once you've ensured everything is accurate, click the blue SUBMIT button.
That's it! Our Return Check-In will generate a QR code for you to present to the associate at the store when you make your return. Bring your merchandise to your local store and head to the returns counter to complete your return!
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Two quick reminders:
Ensure all cords, cables, and parts are included with your return. If pieces are missing, we may not be able to complete your return.
Bring the original method of payment to the store.
Our goal is to make every trip to MGTL Solutions, Inc fun and easy. We hope that our online Return Check-In will help make even the return trips a little bit smoother. And don't worry, if you prefer to simply walk into MGTL Solutions, Inc with your return, you absolutely can - no Check-In needed!
Holiday Extended Return Policy
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For all* purchases made between 11/1/23 and 12/25/23, the return policy will be extended until 03/15/24.
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MGTL Solutions, Inc protection plans can be added post-purchase during this window; please see your local store for details on adding a protection plan to your purchase.
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Exception: Microsoft has imposed a strict 15-day return policy on all Microsoft Surface tablets and laptops. This also applies to unopened units.
*Restrictions for products not eligible for returns still apply (see section below)
Return or exchange time frames
Eligible return or exchange time frames are from the date of purchase:
15 calendar days
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Projectors
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Desktop / Laptop (Notebook) computers
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Digital cameras
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Motherboards
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Processors
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Tablets
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3D printers / 3D scanners
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Specific Branded Game Simulator Accessories
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All cell phones
30 calendar days
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All other products *
*Restrictions for products not eligible for returns still apply (see section below)
You can find the return period for your specific item by visiting the item page on our website. The return period will be found on the right side under Support Resources.